Auto Computer Exchange

Refund and Return Policy

At Auto Computer Exchange, we aim to provide the highest quality products and services to our customers. We understand that there may be instances where you need to return or request a refund for an item. In order to provide a clear and comprehensive return and refund policy, please review the information below.

1. What customers are required to do:

If you wish to return a product or request a refund, please follow these steps:

a. Contact our customer service team within 14 days of delivery by emailing us at support@autocomputerexchange.net or calling our toll-free number at 1-888-664-8787. b. Provide your order number and a brief description of the issue. c. Our customer service team will provide you with instructions on how to proceed with the return or refund process.

2. Under what circumstances we offer returns and refunds:

We offer returns and refunds under the following circumstances:

a. If you received a defective or damaged item. b. If you received the wrong item due to an error on our part. c. If the item does not work as intended or is incompatible with your vehicle.

Please note that items must be returned in their original condition. Any items that have been modified, opened, or damaged will not be eligible for a return or refund.

3. Timeframe in which we accept returns:

You may return the item(s) within 14 days of delivery for a refund, minus a 25% restocking fee as well as shipping and handling charges. The item must be in the same condition. There are NO REFUNDS after 14 days.

4. When customers can expect a refund:

Once we receive your returned item and confirm that it meets our return policy conditions, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please allow additional time for your bank or credit card company to process the refund.

Please note that shipping charges and programming charges are non-refundable. If your item qualified for free shipping, the actual shipping cost will be deducted from your refund.

By shopping at AutoComputerExchange.net, you agree to our refund and return policy. If you have any further questions, please don't hesitate to contact our customer service team.